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Education & Testing Industry Solutions

Transform and Automate Certification Management Activities for Regulatory Markets

Testing and assessment companies are successfully using technology to efficiently offer web-based testing and assessment services but in most cases still use manual, paper-based processes for managing traditional paper and pencil testing. Large market sectors that still requires paper and pencil testing include the state regulatory agencies that govern the licenses of professionals practicing in various industries such as healthcare, cosmetology, real estate, technology, financial services, and technical trades.

To transform and automate the certification management activities of testing companies that provide services to the regulatory markets, InSite offers its Conductor™ Testing Edition service that provides a unified web-based solution for managing all stakeholders involved in the certification process. These stakeholders include the testing company itself, Candidates that apply to take tests at testing events, Evaluators that proctor the testing events, Senior Evaluators that manage Evaluators, Facilities that request testing events and where many events are physically held, and Agencies that provide labor to fill proctoring requirements of testing events. Conductor™ enables testing companies to electronically and efficiently manage each of these stakeholders to reduce costs, improve worker productivity, and manage business risk.

A Complete Testing Event Lifecycle Management Solution

Conductor™ Testing Edition offers organizations a complete testing event lifecycle management solution for all event stakeholders from event qualification and enrollment through post event management:

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Event Qualification. Conductor™ offers several flexible methods to electronically enroll and qualify Candidates, Evaluators, Facilities, and Agencies ("users"). System Administrators can enroll previously qualified users or Conductor™ can be configured to have users electronically enroll themselves either directly through the system or indirectly through another website. Upon enrollment, information provided by the user is electronically routed through predefined qualification steps before final approval and user activation on the system by the testing company. The qualification steps may include credentialing through automatic lookups with database information or review of supporting enrollment information (such as I9 forms, W4 forms, SSN certificates, etc.) provided by the Candidate  or Evaluator — and received electronically by the testing company as part of a single application file. Once approved, Evaluators are able to easily set their schedule preferences for event testing opportunities in terms of desired work locations and work hours. Facilities can be qualified by testing companies through automatic scheduling of site visits to ensure compliance is met with facility testing requirements. These paperless processes enable faster processing, reduce costs by eliminating inefficiencies of manual processing, reduce processing errors, and deliver a complete audit trail to effectively manage business risk.

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Event Scheduling. Scheduling testing events with Conductor™ takes only seconds and is simple as creating an event need. Conductor™ can be configured for event creation by the testing company only or also by qualified Facilities. The user creating the testing event the key requirements for each event including such elements as location, time, minimum and maximum number of Candidates, licensing requirements of Evaluators, Evaluator-to-Candidate ratio, and various other variables. With these requirements and using system configurations set by the testing company to minimize costs, Conductor™ automatically notifies qualified Facilities, Candidates, and Evaluators in the system of event details by email, text message, or telephone. In most cases, Candidates are automatically enrolled in testing events and notified of event specifics. Qualified Evaluators that have set their preferences to work anytime are immediately scheduled and are simply sent a confirmation of their scheduled event. Evaluators that have set their preferences to be offered a job before scheduling are given the opportunity to accept or reject an offer to proctor an event. Conductor™ clients typically report event needs being filled within 5 minutes of event need creation  — an exponential decrease in the time required with traditional manual scheduling processes. In addition to scheduling testing events, Conductor™ enables testing companies to automatically schedule evaluations of Evaluators by Senior Evaluators. This systematic evaluation enforcement of Evaluators helps testing companies comply with client requirements with a full audit trail of evaluation activity.

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Event Preparation & Certification. Conductor™ helps testing companies automatically manage activities leading up to the actual event. These activities may include electronic escalations for events that require human involvement to resolve such issues as a shortage of Candidates or Evaluators for an event, event cancellations, automatic event reminders to all event participants, and distribution of  testing materials to Evaluators and Candidates.

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Event Occurrence. With Conductor™, Evaluators can electronically check-in Candidates in a matter of seconds. In addition, Conductor™ can be configured for Evaluators to capture various test information required by testing companies.

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Event Completion. Upon event completion, Conductor™ enables testing companies to electronically receive required event evaluations from Evaluators. Evaluation forms are fully configurable for each type of event and Evaluators are able to upload supporting documentation as required. In addition, Evaluators can electronically submit invoicing for reimbursement of event expenses as allowed by the testing company. Invoices are electronically routed as necessary for testing company approval and Conductor™ can interface with accounting systems for invoice payment. Evaluators are have the capability to view the status of any invoice throughout the approval process.

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Post Event Management.  For post event management activities, testing companies are able to audit a range of system transactions including event communications, Evaluator evaluations, Evaluator invoices, and various other variables. In addition, Conductor™ can optionally be configured to keep electronic copies of test results or test summarizes for access by authorized users only.

Client Case Study: Prometric Inc.

Prometric (www.prometric.com) is a global leader in testing and assessment services in the academic, professional, government, corporate and information technology markets. Prometric provides paper-and-pencil, Internet and computer-based testing solutions for more than 600 clients, in 26 languages, through a network of more than 3,600 testing centers in 131 countries as well as direct to candidates via the Web. Prometric selected Conductor™ Testing Edition to transform and streamline business processes in the company's Nurse Aide program. With Conductor™, Prometric electronically schedules over 1,500 paper-based Nurse Aide testing events each month across multiple states. For each Nurse Aide testing event, Prometric electronically enters event details and requirements and then Conductor™ automatically contacts and schedules qualified Nurse Aide Evaluators (NAEs) based on schedule availability and work location preferences maintained by NAEs. Prometric also systematically enforces regular electronic reviews of its NAEs while also processing all event expense reports through Conductor™. Over 20 real-time analytics reports provide management with the ability to monitor a range of key metrics including event volumes, event cancellations, performance against contractual service levels with clients, user activity, expense report status, and many other variables.

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